Our answers to some frequently asked questions.
CC:MD goes beyond the standard concierge model in four important ways: our team approach, access to medical information and technology, a broad referral network, and a commitment to evidence-based medicine and meticulous follow-up.
Team Approach. Our physicians, nurses, and staff collaborate on every patient, so no matter whom you interact with, they know you and are genuinely invested in your outcome. You're not a patient of just one physician; you're the patient of an entire healthcare team.
Access to Medical Information & Technology. Through our health information exchange, we have real-time access to your complete medical picture. Because our decisions are only as good as the information we have, we prioritize having the right tools and technology to support your care.
A Broad Referral Network. When you need a specialist, we don't just hand you a name. We connect you with the right person from a carefully cultivated referral network, and then we follow up to ensure you receive the care you deserve.
Evidence-Based Medicine & Meticulous Follow-Up. We stay current on medical science so we can be the best advisers possible. And when something needs follow-up — a referral, a test result, a transition in care — we don't let it fall through the cracks. That's a promise.
Hear it straight from Dr. Carter and see how CC:MD's collaborative care model means you're never navigating your health alone.
We limit our practice to 150 patients per physician. That's what allows us to be genuinely, actively involved in every patient's care. For context, traditional internal medicine physicians typically carry more than 1,500 patients, and most concierge practices average between 300 and 600. At CC:MD, the difference in that number is the difference in your care.
Your retainer covers your annual exam, the administration of all in-office tests and lab draws, and unlimited follow-up visits in person, by phone, or via telehealth. You have direct access to your physician and care team through phone, email, and a secure patient portal, including after-hours availability for urgent needs that can't wait.
More than a list of services, your retainer fee means you have a dedicated team of experts proactively looking out for you all year long. We never trade quality for convenience — every interaction with CC:MD comes with attention to detail, thoughtful collaboration, and genuine respect for your time.
Routine blood work, overnight pulse oximetry, EKG, preventative vaccinations, respiratory and gastrointestinal infection panels, and rapid COVID-19, flu, and strep testing.
CC:MD does not bill insurance directly; however, upon request, we're happy to submit a courtesy claim to your insurer on your behalf. Because we are out-of-network with all commercial insurance companies, reimbursement rates vary depending on your plan's out-of-network benefits. We recommend calling the member services number on the back of your insurance card to find out what you may be eligible for.
Due to Medicare guidelines, we are unable to submit claims to Medicare for in-office visits or testing. However, Medicare does continue to cover most routine lab work, imaging, subspecialty care, and hospitalizations, so your benefits outside of our office remain intact.
Yes. Imaging studies and laboratory work are billed directly to your insurance company by the imaging centers and labs, so they are covered according to your plan regardless of your relationship with CC:MD.
Yes, and we strongly recommend it. Your retainer covers your care with us, but health insurance remains important for specialist visits, imaging, lab work, medications, and any hospitalizations. Think of CC:MD as your home base, and your insurance as the safety net for everything beyond it.
We have full admitting privileges at Texas Health Presbyterian Hospital Dallas and close working relationships with UT Southwestern and William P. Clements Jr. University Hospital. We can work with any emergency department or hospital in the area, and no matter where you're admitted, we will communicate directly with your treating physicians to make sure your care is coordinated and nothing is lost in translation.
Yes, and we believe it's the right approach for your care. Hospitalists are specialists in inpatient medicine, but because they typically don't know their patients, our role becomes especially important. We provide them with your history, context, and nuance, and we stay closely involved throughout your stay and after discharge. Our level of engagement goes well beyond what most concierge practices offer.
Our office is open Monday through Friday, 8:30 a.m. to 4:30 p.m. Outside of regular business hours, including evenings, weekends, and holidays, your physician is available by phone for urgent needs and after-hours emergencies. You'll never be left navigating something alone.
While everyone would benefit from concierge medical care, three groups tend to find it most transformative: patients managing complex or serious medical conditions, individuals who experience medical anxiety, and those who simply value having a trusted expert team in their corner.
Watch Dr. Carter share who benefits most from concierge care and why.
Before email, carbon copies were used to preserve and share important information with everyone who needed it. The "CC" lived on as a way of saying: this information matters, and the right people should have it.
That's exactly what CC:MD means for our patients. We are your permanent backup, the trusted keeper of your health information and the connecting thread between every provider involved in your care.
Hear the story behind the name from Dr. Carter herself.