Our answers to some frequently asked questions.

Q: Who is Dr. Carol Croft, and how do you know her?
A: Dr Carter: Dr. Bill Snyder, who was a much loved and respected endocrine surgeon at UT Southwestern, introduced me to Dr. Croft my first year of medical school. He felt it was important for me to have a female mentor in medicine. He said that in his 40 years as a surgeon, he had never met a smarter or finer internist than Carol Croft. 24 years later, I can say the same. Dr. Croft brings unmatched intelligence, curiosity, humility, empathy, and compassion to every patient interaction. Having her as part of our team is one of the best things I could ever do for my patients. This video of Dr. Croft captures who she is as a physician and person.
Q: Who is Dr. Carrie Carter and how do you know her?
A: Dr Croft: Dr. Bill Snyder was a well loved and respected endocrine surgeon at UT Southwestern who mentored me early in my career. He introduced me to Dr. Carter when she was a first-year medical student to be a mentor to her. I distinctly remember the night we went to dinner with Dr. Snyder and his wife. I was impressed and charmed by her. It was a pleasure to watch her flourish into a faculty physician. She was my partner for one year before choosing private practice. We became friends outside of work and even climbed Long's Peak in Colorado together when visiting the Snyders in Estes Park. Her intelligence, warmth, and joy in taking care of patients has only increased over the past 20 years. I trust her completely and know that you will benefit from her care and compassion. I also know you will genuinely like her as a person.
Q: How does the team approach differ from what you have done in the past?
A: Dr Carter: Every practice I've been a part of has been made up of multiple doctors with their own set of patients who share being on call. Our idea behind a team approach at CC:MD is that each patient will still have their individual physician, but, behind the scenes, you will have an entire team of physicians, nurses, and support staff bringing their knowledge, experience, and resources together for your benefit.
A: Dr Croft: My academic practice at UT Southwestern was made up of the entire division of general internal medicine, which included more than 40 faculty members and their individual patients. Call was assigned to physicians throughout the year for evenings and weekends. Nursing coverage for my patients was uneven and often a rotating responsibility. I was fortunate to have one partner cover my messages the majority of the time when I was away, but not always. The team approach at CC:MD means you not only will have me as your physician, but also Dr. Carter and our team of nurses and other staff will be equally committed to your care. Each member will bring an understanding of who you are and provide resources, advice, and assistance in a timely and efficient way.
Q: How does 150 patients per physician differ from the number of patients you currently have?
A: Dr Carter: : I took care of 285 patients in my previous practice, so I will be reducing my patient roster by almost half.
A: Dr Croft: I had 350 patients in my clinical practice at UT Southwestern. In addition, I would see between 200 and 250 patients per year for pre-operative consultations. I was available in clinic 10 hours a week and on average would see eight or nine patients in a morning. I will now have clinic every weekday and be supported by the team. I believe your patient experience and access will be substantively improved by this. I am so excited to have the luxury of time to spend with you and to learn details about who you are and how I can take better care of you.
Q: What is included in the $15,000 annual retainer fee?
A: The retainer fee covers your annual exam and all testing and routine vaccines and medication administration done in the office. It also includes all in-office follow up visits, phone calls and telehealth visits throughout the year. You will have access to your physician and team via phone, email, and a secure HIPAA-compliant patient portal. Dr. Croft and Dr. Carter will be available via phone after hours for any emergencies or urgent medical needs that should not wait until office hours. Your retainer fee ensures that you have a team of health care experts proactively advising you on your health care needs throughout the year. We will never compromise care for convenience. We promise attention to detail, thoughtful collaboration, efficiency, and respect for your time in each interaction.
Q: How does your concierge medical model differ from other models?
A: Most concierge medical models ensure that patients have a thorough annual exam and act as a safety net for patients when they are in need. Our goal is to go beyond that. We want to provide continuity in your primary care resulting in a positive influence on your health through advocacy and ongoing consultation throughout the year.
Q: Do you take insurance?
A: We do not take insurance, which means that we do not receive any reimbursement directly from commercial insurance. We do courtesy file with all PPO plans on behalf of our patients. This means that patients may receive reimbursement for in-office services directly from their insurance companies according to what their insurance policy covers. Because we are considered out of network with all commercial insurance companies, reimbursement is usually about 70% of what in-network reimbursement would be.
Q: What if I am on Medicare?
A: Due to Medicare guidelines, we are unable to submit any claims to Medicare for in-office visits or testing.
Q: What if I need an imaging study? Does private insurance or Medicare cover that?
A: All imaging studies and labs are billed directly to your insurance company by the imaging centers and laboratories. So, imaging studies and labs are still covered according to your insurance plan.
Q: Do I still need health insurance if I have a concierge physician?
A: Yes, we highly recommend that patients carry health insurance for visits with specialists, imaging and laboratory studies, medication coverage, and hospitalizations.
Q: What if I am hospitalized? Where do I go?
A: Because of our strong working relationships with Texas Health Dallas and UT Southwestern, we primarily refer patients to Texas Health Presbyterian Hospital Dallas and UT Southwestern’s William P. Clements Jr. University Hospital for hospitalization. But we are able to work with all emergency departments and hospitals in the area to assist in coordinating care. No matter where our patients are admitted, we can view patient records and visit with and speak with treating physicians in those hospitals.
Q: What are your hours of operation?
A: Monday through Friday from 8 a.m. to 5 p.m.
Q: What in-office services will be offered?
A: Bone density, body composition, upper respiratory infection panels, COVID-19 testing, and routine blood draws.